Refund policy
At Nova Vibe, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at:
Email: viben5679@gmail.com
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.
Return Address
Nova Vibe
2222 Bellwood Dr Apt 9
Grand Island, Nebraska 68801
United States
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about your specific item, please contact us at viben5679@gmail.com.
Exchanges
The fastest way to ensure you get the item you want is to return the original item. Once the return is accepted, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be in the same condition that you received it: unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
viben5679@gmail.com